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<<<< Functions & Duties >>>>

S.NoConcerned AuthorityFunctions and duties

1D/o P&PWPolicy Matter with regard to retirement benefits:
- Policy Formulation/ Framing of Rules
- Interpretation of policy/ rules
- Relaxation of rules in individuals cases
- Exemption from rules
- Facilitating Redressal of grievances
2Head of office of the Ministry/ deptt. from where employees retired- verification of service
- making good omissions in service Book
- Processing, calculation and sanction of retirement benefits/ revision thereof
- Forwarding of pension papers to PAO
3PAO- Preparation and issue of Pension Payment Order (PPO)
- Forwarding the PPO to CPAO
- Amendment/ revision of PPOs
4CPAO- Issue of Special Seal Authority (SSA) to the concerned link branch of banks
- Accounting procedure
5Paying branch (Pension Disbursing authority) opted by the pensioners- Disbursement of pension/ DR
- Calculation of arrears of pension/ FP
- Disbursement of FMA
- Restoration of commuted portion of pension after 25 years
- Grant of FP on the death of pension

<<<< Rules & Regulations administered by the Department >>>>

DoP&PW administers the following rules:

i Central Civil Services (Pension) Rules 1972
ii Central Civil Services (Commutation of Pension) Rules (1981) (Amended upto 06.06.2013)
iii Central Civil Services (Extraordinary Pensions) Rules
iv General Provident Fund (Civil Services) Rules 1960
v Contributory Provident Fund (India) Rules 1962
vi The Pension Act, 1871
vii Payment of Arrears of Pension (Nomination) Rules, 1983
viiiLiberalized Pensionary awards in the case of death/disablement as a result of attack by extremists, anti-social elements, etc.
(This Scheme has been merged with Central Civil Service(Extraordinary Pension)Rules, Category 'D' and 'E', vide Notification No. S.O. 410(E) dated 15.2.2011 and now this is a part of Central Civil Service(Extraordinary Pension) Rules)

<<<< Archives : Rules & Regulations administered by the Department >>>>

i Central Civil Services (Commutation of Pension) Rules (1981)

<<<< Information and Facilitation Counter >>>>

Facilities available to citizens/pensioners for obtaining information
Department has set up an Information and facilitation counter in Lok Nayak Bhawan to provide information with a public service interface to the pensioners across the counter and to deal with their queries and compliance at a single point.
The Information and Facilitation Counter aims to:
-Provide information regarding services, schemes and procedures through brochures, booklets, reports etc.
-Provide information regarding position of waiting lists and applications through computer screens updated every day and through computerized query to Departmental database.
-Receive complaints including applications under R.T.I., issue acknowledgment slips, indicating the section dealing with the complaints.
The Facilitation Centre is being manned by Section Officer with appropriate orientation, capable of speaking English and local language for handling pensioners and knowledge of use of computers.
Following are details of the concerned official, phone no. etc are as under:
Shri V.R. Damor,,
Section Officer,
Phone No : 011-24652985 (telefax)