Channel of Submission 

S.No.

Type of cases

Channel of submission

 Level of final disposal

1

Decisions on matters relating to policy formulation and changes therein

DO/DS/Dir/Secy(Pension)

MOS(PP)

2

Amendments to Rules concerning retirement benefits

DO/DS/Dir/Secy(Pension)

MOS(PP)

3

Exemption from immediate absorption Rules in Central Autonomous Bodies

DO/DS/Dir

Secy(Pension)

4

References received from Ministries/ deptts.

(i) advice/ concurrence based on existing order/ instructions/ procedures settled policy not involving any relaxation or exercise of discretion

(ii) cases involving exercise of discretion

DO/DS/Dir

Secy(Pension)

5.

Grievances relating to Pensionery benefits to individuals/ associations

DO/DS

Director

6.

Any other matters

DO/DS/Director

Secy(Pension)










Functions and Duties

S.No.

Concerned Authority

Functions and duties

1

D/o P&PW

Policy Matters with regard to retirement benefits:

  • policy formulation / Framing of Rules
  • interpretation of policy/ rules
  • relaxation of rules in individuals cases
  • exemption from rules
  • Facilitating Redressal of grievances

2

Head of office of the Ministry/ deptt. from where employees retired
  • verification of service
  • making good omissions in service Book
  • Processing , calculation and sanction of retirement benefits/ revision thereof
  • Forwarding of pension papers to PAO

3

PAO
  • Preparation and issue of Pension Payment Order (PPO)
  • Forwarding the PPO to CPAO
  • Amendment/ revision of PPOs

4

CPAO
  • Issue of Special Seal Authority (SSA) to the concerned link branch of banks
  • Accounting procedure

5

Paying branch (Pension Disbursing authority ) opted by the pensioners
  • Disbursement of pension/ DR
  • Calculation of arrears of pension/ FP
  • Disbursement of FMA
  • Restoration of commuted portion of pension after 25 years
  • Grant of FP on the death of pension










Rules & Regulations administered by the Department

D/oP&PW administers the following rules:

    1. Central Civil Services (Pension) Rules 1972
    2. Central Civil Services (Commutation of Pension) Rules (1981)
    3. Central Civil Services (Extraordinary Pensions) Rules
    4. General Provident Fund (Civil Services) Rules 1960
    5. Contributory Provident Fund (India)Rules 1962
    6. The Pension Act, 1871
    7. Payment of Arrears of Pension (Nomination) Rules, 1983
    8. Liberalized Pensionary awards in the case of death/disablement as a result of attack by extremists, anti-social elements, etc.










Arrangement that exists for consultation with, or representation by, the members of the public

  • D/oP&PW has set up a Standing Committee Of Voluntary Agencies (SCOVA) 1986 as per the recommendations of Parliamentary Consultative Committee to mobilise the voluntary efforts to supplement the Government Action. It is a useful forum for holding consultation with the stakeholders, i.e., the pensioners through their Associations. It provides the Associations an opportunity for raising their problems directly before the concerned Ministries, as the officials of these Ministries are also present in the meeting. It  also provides valuable feedback to the Government for effective implementation of the programmes and gives direction for the future course of action. It has observed a healthy tradition of constructive discussion.


















Information and Facilitation Counter

 Facilities available to citizens/pensioners for obtaining information: 

Department has set up an Information and facilitation counter in Lok Nayak Bhawan to provide information with a public service interface to the pensioners across the counter and to deal with their queries and compliance at a single point.

The Information and Facilitation Counter aims to:  
  • Provide information regarding services, schemes and procedures through brochures, booklets, reports etc.
  • Provide information regarding position of waiting lists and applications through computer screens updated every day and through computerized query to Departmental database.
  • Receive complaints including applications under R.T.I., issue acknowledgment slips, indicating the section dealing with the complaints.

The Facilitation Centre is being manned by Section Officer with appropriate orientation, capable of speaking English and local language for handling pensioners and knowledge of use of computers.

IFC is functional in front of Gate No. 2 of lok Nayak Bhawan, Khan Market, New Delhi 110003 . following are details of the concerned official, phone no. etc are as under:

Smt. Harjit Kaur, Section Officer, Phone No.011-24652985 (telefax)

 










Central Public Information Officers
 

 The following officials have been notified under section 5(2)  & 19(1) of RTI Act 2005 as CPIOs for D/o Pension & Pensioners' Welfare , Loknayak Bhawan, Khan Market, New Delhi -110003:

S.No.

Name and Designation of the Central Public

Information Officer

 

Tele. No.

Subject Matter

Name of Appellate Authority with Designation/TeleNo.

1.      

Shri Harjit Singh, Under Secretary (Desk ‘A’)

24644634

a) Matters relating to pension policy, other than those being handled by other CPIOs in Department of Pension & Pensioners’ Welfare.

b) Proposals referred by others Ministries regarding introduction of Pension Scheme in PSUs/Autonomous Bodies.

c) Pension Act 1871.

d) New Pension Scheme.

e) Matters relating to 6th Central Pay Commission recommendations on pension policy, other than those being handled by other CPIOs in Department of Pension & Pensioners’ Welfare.

 

Smt. Tripti P. Ghosh,
Director (PP)
24624802

2.                

Shri N.M. Ranganathan,

Under Secretary

(Desk’B’) 

 

24635754

a) All aspects relating to qualifying service.

b) Counting of past service/ resignation/ break in service/    addition to qualifying service in special circumstances.

c) Issues relating to mobility of Government servants from one Department to another Department and State Govts/UTs and vice-versa.

d) Pension for temporary/ Quasi permanent employees.

e) Ex-Burma/ Ex-Goa/Ex- Pondicherry pensioners.

f) Matters related to 6th Central Pay Commission recommendations as in (a) above.

 

Sh. Raj Singh,
Director (PW)
24624752

3.       

Shri Amitabh Dwivedi,
Under Secretary
(Pension) (Desk ‘D’)

24644636

a) All matters relating to absorption of Central Govt. employees in Autonomous Bodies/ PSUs including reciprocal arrangement with State Government.

b) Grant of exemption from the Rule of immediate absorption in Autonomous Bodies for filling up posts by deputation.

c) Pensioners’ demands of non pensionary nature .

d) Matters relating to conversion of Govt. Deptts. into PSUs/ Autonomous Bodies.

e) Reference on Fixed Medical Allowance.

 

Sh. Raj Singh,
Director (PW)
24624752

 

4.                 

Smt. Geeta Nair, Under Secretary (Pension) (Desk 'E')

24644632

a) All aspects of Family Pension under Ordinary Pension Rules.

b) Ex-gratia to CPF retirees/families.

c) Census/ Database of Pensioners.

d) MMP on Pension – ‘Pensioners’ Portal’.

e) Matters relating to 6th Central Pay Commission recommendations as in (a) & (b) above.

 

Shri K.S. Chibb,
Deputy Secretary
Tele: 24635979

 

5.       

Shri V.K. Wadhwa,

Under Secretary (Desk ‘G’)

24644637

a) Dearness Relief.

b) Commutation of Pension.

c) All aspects concerning procedure for sanction of pension, issue of PPO and payment of pension through Banks,     payments of pension outside India and Payment of  arrears of Pension (Nomination) Rules.

d) JCM matters.

e) Workshop and Seminars organized by Pensioners’ Associations.

f) Resolutions and demands of Pensioners’ Associations.

g) SCOVA.

h) Head of Office.

i) Matters relating to 6th Central Pay Commission recommendations as in (a) & (b) above.

j) All matters connected with Establishment/ Administration/ Budget/ Finance/ House keeping/ Vigilance/ Parliament matters, etc.

 

Smt. Tripti P. Ghosh,
Director (PP)

Tele:24624802

 

 

 

 

 

 

Shri K.S. Chibb,

Deputy Secretary

Tele:24635979

6.                 

Smt. Rajan Sood, Section Officer
(Desk 'F')

24644631

a)All aspects of Retirement/ Service                       gratuity.

b)Retirement benefits for Constitutional and Statutory     Authorities.

c)GPF/ CPF/ EOP Rules and liberalized Pension Awards.

d)Pensioners’ grievances (CPENGRAMS)

 

Smt. Tripti P. Ghosh,
Director (PP)

Tele:24624802

 

 

Signed Copy :

                          English Version

Mode of Payment of Fee for Seeking Information under RTI Act from DOP&PW
 

1.       Cash against proper receipt to be given by the designated officer. 

2.                 Demand Draft or Banker Cheque payable to Account Officer, DOP&PW.

 

Department of Personnel and Training
Department of Administrative Reforms & Public Grievances.

This site is Designed, Developed & Hosted by NIC / NICSI